This version in effect since November 27, 2023.

SpeedLine Solutions Inc. (“SpeedLine”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.

This policy sets out the basis on which we use and disclose personal information we collect from you, or that you provide to us, as a user of our online ordering system, which enables users to place online orders for restaurants with whom we do business (the “Service”). Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By using our Service, you are accepting and consenting to the practices described in this policy.

Information We May Collect From You

We may collect and process the following data about you:

Information you give us. You may give us information about yourself when using our Service. This may include information you provide to us when you place an order, create an account for ordering, or enter a survey. The information you give us may include, among other things, your name, address and contact information, the delivery name, address, and contact information; your payment method and payment information, including credit card information; and your order details.

By submitting personal information in respect of yourself and anyone else, you warrant that you have the full authority and are not violating any applicable law, including privacy law, by providing it.

Information we collect about you. Information we may collect automatically may include, but is not limited to, technical information, including IP address; device type and identity; login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators clickstream to, through, and from our Service (including date and time); items you viewed or searched for; page response times, download errors, length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information we receive from other sources. We may receive information about you from the restaurant where you place an order and from third party payment processors in connection with authorization and processing of your order. We may also collect information about you as required or permitted by law.

Cookies

A cookie is a very small piece of information in the form of a text file placed on your computer or device memory by many websites that you visit. Cookies are only used to store basic information and they do not store password or credit card information.

Our Service uses cookies to tell us that you are visiting or have visited our Service before. They are used to help us simplify and enhance your experience on our Service and also for us to improve the Service.

You can set your browser to accept or reject all specific cookies. You can also set your browser to alert you each time a cookie is presented to your computer or device. You can delete cookies that have been stored on your computer or device but, if you prevent us from placing cookies on your computer or device, or if you subsequently delete a cookie, it may not be possible for you to use our Service effectively.

Location Information

Our Service uses location-based technologies, including real-time geographic location of your mobile device, and we may collect, use and disclose location information in connection with the Service so that we may verify your location in order to help us and the restaurant to better serve you. You should consider the pros and cons involved in disclosing your location information to us and to other people. You can use your device’s settings to set and change some settings and preferences for location information sharing and functions.

Uses Made of the Information

We use information about you in the following ways:

Information you give to us or we receive from the restaurant or payment processors. We may use this information:

to process transactions;

to fulfill your order;

to send you automatic confirmation and status notices of your order;

to keep a record of your past orders, so we can display them to you and allow you to reorder an item again;

from time-to-time to contact you by electronic messages such as email or SMS/text, with your permission, to conduct surveys about your experiences with the Service;

to improve our Service to ensure that content is presented in the most effective manner for you and for your computer;

as required or permitted by law.

Information we collect about you. We may use this information:

to administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our Service to ensure that content is presented in the most effective manner for you and for your computer;

as required or permitted by law.

Disclosure of Your Information

We may share your information with the following selected third parties:

All information you give when using the Service is also provided to the restaurant. The restaurant collects, uses and discloses this information in accordance with its own practices. If you have questions about the restaurant’s handling and storage of your information or their privacy policy, please contact the restaurant directly.

If the restaurant uses a third party delivery service, the third party delivery service will receive the applicable information to fulfil delivery of your order and to send you status notices of your order, for example text messages or email, or otherwise communicate with you concerning your order.

Third party payment processors solely in connection with authorization and processing of your order.

Suppliers and service providers we engage to provide services to us (such as file storage, technical, infrastructure, platform, or applications services).

Analytics and search engine providers that assist us in the improvement and optimisation of our Service.

We may disclose your information to third parties:

In the event that we decide to sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.

If substantially all of our assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets.

In order to comply with legitimate governmental requests, subpoenas, court orders, or legal obligations, or in order to enforce or apply the terms and conditions of our Service or other agreements; or to protect the rights, property or safety of SpeedLine, our customers or other parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

As required or permitted by law.

Retention of Personal Information

We retain your personal information for as long as necessary or relevant for the listed purposes in this policy, including for so long as the restaurant remains on the Service, or as required or permitted by law.

Account Deletion

"You may request deletion of your personal information from our service in two ways:

If you have created an account and are logged in, select the Delete My Account button at the top of this page and then confirm that you wish to delete your account.

Send an email to privacy@speedlinesolutions.com asking us to delete your personal information from our online ordering service.

After your request is received, we will delete the following information from our service: your name, phone number, email address, delivery address, and the user account, if one was created.

Age

We do not knowingly collect information from children under the age of majority where you live; except, however, that children may use our Service with the authorization of a legal guardian.

Where We Store Your Personal Information

SpeedLine is based in British Columbia, Canada.

The SpeedLine platform and the information it stores are hosted on our or our service provider’s servers located in the United States (and may be backed-up in other locations) and cached in the country of origin for users outside of the United States. Our payment processors and restaurants may be located worldwide.

In the event that we share your personal information with restaurants, payment processors, or service providers as described in this policy, your information may be processed and stored in the country where they are located.

Personal information may be subject to disclosure under the laws of jurisdictions where the personal information is stored or handled and it may be accessible to law enforcement and national security authorities of those jurisdictions.

For information about SpeedLine’s use of affiliates and service providers outside Canada to process personal information, please contact us at the address provided below.

Your Responsibility for Privacy

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Ultimately, you are responsible for maintaining the secrecy of your password and/or any personal information in your possession. Always be careful and responsible regarding your personal information.

Security of Your Personal Information is Important to Us

SpeedLine takes commercially reasonable steps to ensure that personal information is kept safe from loss, unauthorized access, modification, or disclosure, including technological safeguards like encryption, security software, and firewalls.

Except where we are required by law to disclose personal information, we will use contractual arrangements to protect personal information disclosed to third parties.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. The effective date of changes to this policy will be noted above so that you can be fully informed about our privacy policies and practices. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Privacy Officer at privacy@speedlinesolutions.com.